Trusted Local Vet Since 1988

FAQs
FAQs

Have Questions?

We are here to help. Here are some of the most common questions we get asked.
What are your opening hours?
We are open:
8 am until 7 pm Monday to Friday
8 am to 3 pm on Saturdays
And 10 am until 12 noon
Do we need to make an appointment?
Yes, Making an appointment really helps to reduce wait times, and triage for urgent cases. Appointments also reduce anxiety for nervous animals.

Please ring and make an appointment
Please ring our nurses and discuss you needs
we can book the appropriate time of day and length of time to see your pet

how do I bring my pet into the clinic?
Please bring your cat in a carry basket and you dog on a lead All cats are safer in carry baskets , carrying cats in your arms or having them on leads is unsafe for everyone and very frightening for the cats

All dogs need to be on leads . Even the best behaved dogs need to be on a lead for their safety and the safety of other animals. Not all dogs are brave or friendly. It can be very scary for a nervous dog of cat to be approached by a bouncy happy friendly dog.

What do i do if i have an emergency after hours?
Dont wait, we are well served by local emergency after hours veterinary hospitals we are a member of the Northside after hours Emergency Veterinary Service [NEVS] a co-op of several northside veterinarians please phone ahead ph 9452 2933 and alert the staff that you are on your way.
Nearby are also SASH 02 98890289
NorthShore Veterinary hospital 02 9436 1213
and SAVES 02 9351 3437 at sydney university.
Where can I park a car?
There is ample street parking in sydney street and matheson avenue
We are in a quiet residential street Please respect our neighbours and do not obstruct their driveways.
My pet is having a procedure what can i do to prepare and when can i collect my pet?
please discuss preparation with the vet or nurse booking your pet’s hospital stay and the best time for contact regarding times to go home
Particularly with dentistry please have a daytime contact phone number in case we need to discuss extractions etc during the procedure
When should we desex or puppy or kitten?
ideally desexing is best at 6-8 months of age, with some large slower growing breeds we may advise later and for some precocious pets we may advise earlier.

Late or mature aged desexings are more complex and will need to have an estimate for the level of complexity. Complications can change an estimated cost.

Every animal is an individual. Please ring the clinic or see the vet to discuss the particular needs of your puppy, kitten or more mature pet.

When can we have stitches removed after surgery?
this varies with the type of surgery performed, for desexing it is usually 10 days after the surgery. During the time between surgery and suture removal your pet should rest, keep the suture line dry – no baths or swimming and no licking or chewing at sutures. your pet may need an elizabethan collar to protect the sutures from licking and chewing.
Can I just come up and pick up some ear/eye drops or antibiotics without bringing my pet to the clinic?
No it is illegal and unethical for any veterinarian to supply prescription medications without an examination and consultation. Occasionally with some ongoing conditions supply can be repeated within a 3-6month period however the pet’s condition must be reassessed regularly to ensure the medication is still appropriate at that dose and the condition has not changed.
Why do we need blood tests and pre anaesthetic screening?
Blood tests help us understand the health of your pet better. Some conditions have no outward signs and can not be detected with a physical examination. Preanaesthetic screening especially for older animals can reveal underlying conditions and help us make better informed decisions and anaesthesia safer.
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